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Privacy Policy

This Privacy Policy describes how Moroznaya Yagodka ("we," "us," or "our") collects, uses, and shares your personal information when you visit moroznaya-yagodka.com (the "Website"), use our services, or otherwise interact with us. We respect your privacy and are committed to protecting your personal information.

Information We Collect

We collect information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage with our website in other ways.

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, phone number
  • Demographic Information: Age, gender, preferences, interests
  • Payment Information: Credit card details, billing address (note that full payment information is processed by our secure payment processors and not stored directly by us)
  • Travel Information: Passport details, travel dates, preferences, medical conditions or dietary restrictions relevant to your trip
  • Communication History: Records of correspondence if you contact us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Usage Information: Pages visited, time spent on pages, page interaction patterns, referring website
  • Cookie Data: Please see our Cookie Policy for details on how we use cookies and similar technologies

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your tour bookings and requests
  • Communicate with you about your booking, including sending confirmation, updates, and important travel information
  • Provide customer support and respond to your inquiries
  • Send you marketing communications about our tours, promotions, and events (with your consent where required by law)
  • Improve our website, products, and services
  • Customize your experience and deliver content relevant to your interests
  • Ensure the security of our website and business operations
  • Comply with legal obligations

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Performance of a Contract: When we need to process your information to fulfill a contract with you, such as booking a tour
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as fraud prevention, improving our services, or marketing our products (provided these interests are not overridden by your rights)
  • Consent: When you have explicitly given us permission to process your data for specific purposes, such as sending marketing emails
  • Legal Obligation: When we need to comply with a legal requirement

Sharing Your Information

We may share your personal information with the following categories of third parties:

  • Service Providers: Companies that help us provide our services, such as payment processors, email service providers, and IT service providers
  • Travel Partners: Hotels, transportation companies, local tour operators, and other travel service providers necessary to complete your booking
  • Business Partners: Trusted companies with whom we jointly offer products or services
  • Legal Authorities: When required by law, court order, or other legal process

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to your personal information
  • Correction: The right to request that we correct inaccurate or incomplete information
  • Deletion: The right to request that we delete your personal information
  • Restriction: The right to request that we restrict the processing of your information
  • Data Portability: The right to receive a copy of your information in a structured, commonly used, and machine-readable format
  • Objection: The right to object to our processing of your information
  • Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information

To exercise these rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before responding to your request.

International Transfers

Your information may be transferred to and processed in countries other than the one in which you reside, including Canada and other countries where our service providers operate. These countries may have different data protection laws. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee the absolute security of your data.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Moroznaya Yagodka
123 Tourism Avenue
Vancouver, BC V6B 4Y8
Canada
Email: [email protected]
Phone: +1 (604) 555-0123

Last Updated: October 15, 2023

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